Showing posts with label hipster customer service. Show all posts
Showing posts with label hipster customer service. Show all posts

Monday, December 8, 2008

KXLU Los Angeles 88.9FM

Hello blog readers. In 2007 during Loyola Marymount's (LMU) FM radio drive, I donated $29 to kxlu for my cool black tee shirt. I love that station. They play "alternative" radio stuff. I don't know what alternative means anymore, do you? Their Friday evening show at 6pm is a staple in my music diet. Demolisten was a show that Van Halen sent their demo tape to be played on the radio for the first time, so long ago...

When I was in Korea, I would down load Demolisten in it's 50 mega byte splendor to be listened to over and over again during the week. I left it on the computer over there at Maple Bear. Maybe someone who uses my computer will be turned on to. Anyways, I never got my tee shirt during their pledge drive in November of 2007. As I was preparing for my move to Korea thereafter, I didn't bother at all and finally, when I left for Korea in Feb of 2008, I didn't think about it.

In June of 2008 while still in Korea, I emailed them. When I got back from Korea in August, I still haven't received my pledge tee shirt. I followed up and up and up. Finally, after a year, in Dec 2008, I got my tee shirt! I had to go to the big boss to make it happen. That lilliputian of a station manager, Lauren Villa, is just too cool to care. I took this personally. Look at my emails to her.

----- Original Message ----
From: villa
Sent: Thursday, June 12, 2008 5:15:05 AM
Subject: KXLU fundraizer request/question

Dear Mr. Palmer,

I will definately get this taken care of as soon as possible!

--
Villa
KXLU General Manager

--- On Tue, 6/24/08, Mack Palmer wrote:

Subject: Re: KXLU fundraizer request/question
To: "villa"
Date: Tuesday, June 24, 2008, 3:42 AM

Hi Lauren,

Just following up. Any word? Thanks

~Matt
--- On Fri, 9/19/08, Mack Palmer wrote:

From: Mack Palmer
Subject: Re: KXLU fundraizer request/question
To: "villa"
Date: Friday, September 19, 2008, 2:46 PM

Hi ,

I got back to Los Angeles and had a note to follow up on this. Please let me know the status. Thank you.

~Matt

On Thu, Sep 25, 2008 at 12:03 PM, Mack Palmer wrote:

Hi,

I've been patient with this and given you ample time to correct the situation. I don't know if you received my last email on 9/19/08, but you need to contact me and communicate and resolve this issue. Thank you.

~Matt

--- On Thu, 9/25/08, lauren villa wrote:

From: villa
Subject: Re: KXLU fundraizer request/question
Date: Thursday, September 25, 2008, 7:05 PM

I am very, very sorry we're in the middle of our current fundrazor right now. I will get back to you very, very soon. I'd like to know the amount your pledged and the premium you are waiting for and we will rectify this. I am sorry it has taken so long, but we're very busy. I will fix this soon.

-


Around 9/25/08

Hi,

I pledged for the Tee-shirt (large). Thank you

~Matt

Sent: Monday, December 01, 2008 7:55 AM
To: , Lydia
Subject: Re: KXLU fundraizer request/question

Dear Ms. Ammossow,

I've been waiting for my KXLU gift (a tee shirt) for almost a year now. Could you please find a way to resolve this? I think Ms. Villa is too busy to take care of this issue. Thank you.

Best Regards,

Matthew Palmer

RE: KXLU fundraizer request/question
Ammossow, Lydia"
December 1, 2008 9:56:08 AM
To:M Palmer

I am SO sorry! I will look into this ASAP & get back to you!

Re: KXLU fundraizer request/question
M Palmer
sent: December 8, 2008

Hi Ms. Ammossow,

I got them! Thank you for the extra Tees!

Now that [this] issue has been successfully resolved by you, could you please tell me, because I'm really curious, why Lauren acted this way? I have several theories in my mind why this happened and wanted to match them with her reason behind her lateness. I would really like an explanation that is not sugar coated or presented in a manner which hides anything. Could you please explain? Thank you.

~Matt

Yes, blog reader, I really want to follow this thread even further. I obviously have a lot of time on my hands. And to delve into the mind of a busy 20 something (I'm guessing) who has a really great job/career that is the envy of a lot of LA Hipsters, should be followed through unlike the follow up of my gift! I need closure. Doesn't anyone understand? For a musician like me who has never gotten anywhere in music, being a station manager for a cool FM radio station is very cool. And then comes this dork who hasn't received his pledge gift. Poo poo poo.